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Delivery & Returns

Shipping

For UK Customers:
For mainland UK customers, we have the following delivery options:

Next Day Delivery
Royal Mail Next Day Delivery Before 1pm (order before 1pm previous day) Excluding Saturday

Royal Mail Saturday Delivery (order before 1pm Friday)

Royal Mail 24

Royal Mail 48 

FedEx Next Day

FedEx Next Day by 10:00am 

FedEx Next Day by 12:00pm

Standard Delivery
Royal Mail Signed For 2nd Class (2-10 working days) Free on orders of £25.00 and above

Royal Mail Signed For 1st Class (1-7 working days)

FedEx Economy 

Click and Collect
You can also collect from our barbershop in St James St London within 2 to 5 business days of placing your order.

Free on all orders.
You will receive an email to tell you when your order is ready to collect from the store. Please bring a copy of your order notification with you. You will be asked to sign for the package, to confirm receipt.

For International Customers:

We also offer various shipping options for our European and International customers.

Depending on the weight of your shipment and location, this will be either via Royal Mail International, FedEx International Priority or FedEx International Economy.

We ship to the following countries:

African Countries Zone 1 
Algeria, Côte d’Ivoire, Egypt, Ghana, Guinea Bissau, Kenya, Madagascar, Mauritius, Morocco, Mozambique, Namibia, Rwanda, Sao Tome And Principe, Seychelles, Tunisia, Zambia
Asian Countries Zone 1
Bahrain, Brunei, Cambodia, Hong Kong, India, Islamic Republic of Iran, Israel, Japan, Jordan, Kuwait, Lebanon, Maldives, Nepal, Oman, Pakistan, Occupied Palestinian Territory, Qatar, Sri Lanka, Taiwan, Thailand, Turkmenistan, Vietnam
Argentina 
Brazil 
Burma 
Central American Countries Zone 1
Antigue And Baruda, Belize, Costa Rica, Guatemala, Haiti, Jamaica, Nicaragua, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Trinidad and Tobago, Turks and Caicos Islands, British Virgin Islands
China 
Christmas Island 
Cuba 
European Countries Zone 1 
Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Georgia, Gibraltar, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Republic Of Macedonia, Malta, Republic of Moldova, Monaco,  Montenegro, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia
European Countries Zone 2
Belgium, France, Germany, Greece, Netherlands, Spain
European Countries Zone 3 
Greenland, Norway, Ukraine
Italy 
Kazakhstan 
Mongolia
Nigeria
Oceanian Countries Zone 1 
Cook Islands, New Caledonia, Samoa
Panama 
Papua New Guinea 
Russia 
Saint Pierre and Miquelon 
Saudi Arabia 
South Africa
South American Countries Zone 1 
Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Uruguay
Switzerland 
United Republic of Tanzania
Turkey 
Uganda 
United Arab Emirates 
Uzbekistan 
Venezuela 

Rules & Restrictions

All orders received by 1:30pm on Monday to Friday will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Any orders received on Saturday or Sunday or UK Bank Holidays, will be dispatched on the following working day.

We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect or incomplete data entry.

We have hazardous goods restrictions on fragrance products that contain alcohol. This is due to special handling requirements under International Transport Regulations. If you are located in a country where these restrictions apply, you will not be able to add certain products to your cart. We apologise for any inconvenience here.

Orders to the European Union countries and outside the European Union may be subject to duty and/or tax. All duty and tax charges are payable by the recipient, and are not the responsibility of Truefitt & Hill.

For international customers who have requested gift wrapping on their orders, please be aware that items may be subject to customs inspections. This is beyond our control and may result in the items gift wrapped being compromised.

We are unable to process orders to a P.O Box address and only accept addresses written in English.

For any questions related to delivery please contact info@truefittandhill.co.uk or call us on +44 (0)207 493 8496. 

Returns

We will happily replace, repair (where possible), or issue credit for, any goods which are defective owing to a Truefitt & Hill (Gentlemen's Grooming) Ltd. error, e.g. product damaged, faulty texture or fragrance, wrong product shipped, faulty device/container product.

Please send us back your products within 28 days of delivery.

We will refund the cost of standard return delivery and send you a replacement order free of delivery charge - provided that you have returned the goods to us in their original condition.

Please note:

Refunds will only be made against the original debit/credit card used.
You must retain proof of postage for all returns.
For hygiene purposes, any toiletry items that have been opened or used for any reason may not be returned unless faulty.
This policy is only applicable to purchases made at www.truefittandhill.co.uk. If your purchase was not made at www.trufittandhill.co.uk please contact the outlet directly.

Returns address:

Truefitt and Hill (Gentlemen's Grooming) Ltd.
Unit F18-20
Riverside Business Centre
Haldane Place
SW18 4UQ

Email: info@truefittandhill.co.uk
Tel: +44 (0) 207 493 8496

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